HP LaserJet 3055 All in One Printer - Problems receiving faxes

Problems receiving faxes

Use the table in this section to solve problems that might occur when receiving faxes.

NOTE

You must use the fax cord that came with the all-in-one in order to ensure that the all-

in-one functions correctly.

Problem

Cause

Solution

The all-in-one cannot receive faxes
from an extension telephone.

The extension-telephone setting might
be disabled.

See

Making an extension telephone

available to receive faxes

for

instructions about changing this setting.

The fax cord might not be securely
connected.

Verify that the fax cord is securely
connected between the telephone jack
and the all-in-one (or another device
that is connected to the all-in-one).
Press 1-2-3 in sequence (tone-dial
mode only), wait for three seconds,
and then hang up.

The all-in-one dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.

Verify that the all-in-one dialing mode
is set to Tone. See

Selecting tone-

dialing or pulse-dialing mode

. Verify

that the extension phone is set up for
tone dialing as well.

Incoming fax calls are not being
answered by the all-in-one.

The answer mode might be set to
Manual.

If the answer mode is set to Manual,
the all-in-one does not answer calls.
You have to start the fax-receiving
process manually. See

Setting the

answer mode

for more information.

The rings-to-answer setting might not
be set correctly.

Check the rings-to-answer setting for
your configuration. See

Changing the

rings-to-answer setting

to determine

which setting you need.

The answer-ring pattern feature might
be turned on, but you do not have the
service, or you do have the service and
the feature is not set correctly.

Check the answer-ring pattern feature
to verify that it is set properly. See

Changing ring patterns (distinctive ring)

.

The fax cord might not be correctly
connected, or the fax cord is not
working.

See the Getting Started Guide to check
the installation. Verify that you are
using the fax cord that came with the
all-in-one.

The all-in-one might not be able to
detect incoming fax tones because the
answering machine is playing a voice
message.

Re-record your answering machine
message, leaving at least two seconds
of silence at the beginning of the
message.

Too many devices might be connected
to the telephone line.

You should not have more than three
devices attached to the line. Try
removing the last device that was
connected and determine whether the
all-in-one works. If not, continue
removing devices one at a time and
retry after removing each one.

ENWW

Fax problems

341

Problem

Cause

Solution

that is available determines the actual
number of faxes stored for reprinting.)
As soon as possible, replace the print
cartridge, and then reprint the fax. See

Reprinting a fax

.

The fax that was sent was too light.

Contact the sender and have the
sender resend the fax after altering the
settings.