Performance problems
Problem
Cause
Solution
Faxes are transmitting or being
received very slowly.
The fax might be very complex, such
as one with many graphics.
Complex faxes take longer to be sent
or received. Breaking longer faxes into
multiple jobs and decreasing the
resolution can increase the
transmission speed.
The receiving fax machine might have
a slow modem speed.
The all-in-one only sends the fax at the
fastest modem speed that the receiving
fax machine can accept.
The resolution at which the fax was
sent or is being received might be very
high.
If you are receiving the fax, call and
ask the sender to lower the resolution
and resend the fax. If you are sending
the fax, lower the resolution and
resend the fax. See
Changing
resolution settings
to change the
default setting.
Your telephone line might not be
working.
Hang up and resend the fax. Have the
telephone company check the
telephone line.
You are sending a fax via an
international call.
You must allow more time to transmit
fax jobs internationally.
The fax activity logs or fax call reports
are printing at inappropriate times.
The fax activity log or fax call reports
settings are not correct.
Print a Configuration page and check
when the reports print. For instructions
about setting log or report printing
times, see
Printing the fax activity log
or
Setting print times for the fax call
report
.
The all-in-one sounds are too loud or
too soft.
The volume setting might not be
adjusted correctly.
See
Using the all-in-one volume controls
.
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Chapter 13 Troubleshooting
ENWW