HP LaserJet 3055 All in One Printer - Alert and warning message tables

Control panel message

Description

Recommended action

the wall, plug in a telephone, and try
making a call. Plug the all-in-one phone
cord into a jack for another phone line.

Try a different phone cord.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

Device error. [

] to cont.

The all-in-one experienced an internal
communication error.

This is a warning message only. Job output
might be affected.

Device is busy. Try again later

The all-in-one is currently in use.

Wait for the all-in-one to finish the current
job.

Doc feeder jam Clear, Reload

A piece of media is jammed in the ADF tray.

Open the document release door, clear the
jam, close the document release door, and
reload the paper into the ADF tray.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

Document feeder mispick. Reload

Media in the ADF tray was not picked up.

Remove the media from the ADF tray, and
then reload it.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

Engine error press

The all-in-one experienced an internal
communication error.

This is a warning message only. Job output
might be affected.

Fax delayed – Send memory full

Fax memory is full.

Cancel the fax by pressing

or

Cancel

.

Resend the fax. You might need to send
the fax in multiple sections if the error
occurs again.

Fax is busy Canceled send

The fax line to which you were sending a
fax was busy. The all-in-one has canceled
sending the fax.

Call the recipient to ensure that the fax
machine is on and ready.

Check that you are dialing the correct fax
number.

Check that the Redial if busy option is
enabled.

Check for a dial tone on the phone line by
pressing

Start Fax

.

Make sure that the phone is working by
disconnecting the all-in-one, plugging in a
telephone to the phone line, and making a
voice call.

Plug the all-in-one phone cord into a jack
for another phone line, and then try sending
the fax again.

Try a different phone cord.

Table 13-1

Alert and warning messages (continued)

324

Chapter 13 Troubleshooting

ENWW

Control panel message

Description

Recommended action

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

Fax is busy Redial pending

The fax line to which you were sending a
fax was busy. The all-in-one automatically
redials the busy number. See

Changing the

redial settings

.

Allow the all-in-one to retry sending the fax.

Call the recipient to ensure that the fax
machine is on and ready.

Check that you are dialing the correct fax
number.

Check for a dial tone on the phone line by
pressing

Start Fax

.

Make sure that the phone is working by
disconnecting the all-in-one, plugging in a
telephone to the phone line, and making a
voice call.

Plug the all-in-one phone cord into a jack
for another phone line, and try sending the
fax again.

Try a different phone cord.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

Fax memory full Canceling recv.

During the fax transmission, the all-in-one
ran out of memory. Only the pages that fit
into memory will be printed.

Print all of the faxes and have the sender
resend the fax. Cancel all fax jobs or clear
the faxes from memory. See

Deleting faxes

from memory

.

Note: Adding a memory DIMM
(HP LaserJet 3390/3392 all-in-one only)
does not help resolve this issue.

Fax memory full Canceling send

During the fax job, the memory filled. All
pages of the fax have to be in memory for a
fax job to work correctly. Only the pages
that fit into memory were sent.

Print all received faxes or wait until all
pending faxes are sent.

Ask the sender to send the fax again.

Cancel all fax jobs or clear the faxes from
memory. See

Deleting faxes from memory

.

Fax recv. error

An error occurred while trying to receive a
fax.

Ask the sender to resend the fax.

Try faxing back to the sender or another fax
machine.

Check for a dial tone on the phone line by
pressing

Start Fax

.

Check that the telephone cord is securely
connected by unplugging and replugging
the cord.

Make sure that you are using the telephone
cord that came with the all-in-one.

Table 13-1

Alert and warning messages (continued)

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Control-panel messages

325

Control panel message

Description

Recommended action

Make sure that the phone is working by
disconnecting the all-in-one, plugging in a
telephone to the phone line, and making a
voice call.

Turn off error-correction mode (ECM), and
turn off V.34. Ask the sender to resend the
fax. See

Setting the fax-error-correction

mode

or

Changing the V.34 setting

.

Connect the all-in-one to a different phone
line.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

Fax Send error

An error occurred while trying to send a fax.

Try resending the fax.

Try faxing to another fax number.

Check for a dial tone on the phone line by
pressing

Start Fax

.

Check that the telephone cord is securely
connected by unplugging and replugging
the cord.

Make sure that you are using the telephone
cord that came with the all-in-one.

Make sure that the phone is working by
disconnecting the all-in-one, plugging in a
telephone to the phone line, and making a
voice call.

Connect the all-in-one to a different phone
line.

Set the fax resolution to Standard instead
of the default of Fine. See

Changing

resolution settings

.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

Fit to Page on flatbed only

The copy reduce/enlarge feature (called
"Fit to Page") applies only to copies made
from the flatbed scanner.

Use the flatbed or select another reduction/
enlargement setting.

Group dial not allowed in group

The speed-dial code that you typed is
programmed for a group. Adding a group-
dial to another group-dial is not allowed.

Add one-touch buttons (programmed as an
individual speed dial) or speed-dial codes
to a group-dial.

Invalid date

An invalid date was entered, such as June
35.

Re-enter the date.

Invalid driver Press

You are using the incorrect printer driver.

Select the printer driver that is appropriate
for your all-in-one.

Invalid entry

Invalid data or response.

Correct the entry.

Table 13-1

Alert and warning messages (continued)

326

Chapter 13 Troubleshooting

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Control panel message

Description

Recommended action

Mem. low 1 copy. Press [cancel]

The all-in-one completed making one copy.
The remaining copies have been canceled
because of low memory.

Press

Cancel

to clear the error. Break the

job into smaller jobs that contain fewer
pages.

Memory is low Try again later

The all-in-one does not have enough
memory to start a new job.

Wait until the current job is finished before
starting a new job.

Memory is low. Press

The all-in-one memory has been almost
completely filled.

Allow the all-in-one to finish the job, or
press

to cancel the job.

Memory low Only 1 copy made

The all-in-one does not have enough
memory to complete the collated copy job.

Break the job into smaller jobs that contain
fewer pages.

No Dial Tone

The all-in-one could not detect a dial tone.

Check for a dial tone on the phone line by
pressing

Start Fax

.

Unplug the telephone cord from both the all-
in-one and the wall and replug the cord.

Make sure that you are using the telephone
cord that came with the all-in-one.

Unplug the all-in-one telephone cord from
the wall, plug in a telephone, and try
making a voice call.

Plug the all-in-one phone cord into a jack
for another phone line. See

Changing the

detect-dial-tone setting

.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

No document sent

The all-in-one did not scan any pages, or it
did not receive any pages from the
computer to transmit a fax.

Try sending the fax again.

No fax answer Redial pending

The receiving fax line did not answer. The
all-in-one attempts to redial after a few
minutes.

Allow the all-in-one to retry sending the fax.

Call the recipient to ensure that the fax
machine is on and ready.

Check that you are dialing the correct fax
number.

If the all-in-one continues to redial, unplug
the all-in-one telephone cord from the wall,
plug in a telephone, and try making a voice
call.

Plug the all-in-one phone cord into a jack
for another phone line.

Try a different phone cord.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

No fax answer. Canceled send

Attempts to redial a fax number failed, or
the “Redial-no answer” option was turned off.

Call the recipient to ensure that the fax
machine is on and ready.

Table 13-1

Alert and warning messages (continued)

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Control-panel messages

327

Control panel message

Description

Recommended action

Check that you are dialing the correct fax
number.

Check that the redial option is enabled.

Unplug the telephone cord from both the all-
in-one and the wall and replug the cord.

Unplug the all-in-one telephone cord from
the wall, plug in a telephone, and try
making a voice call.

Plug the all-in-one phone cord into a jack
for another phone line.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

No fax detected

The all-in-one answered the incoming call
but did not detect that a fax machine was
calling.

Allow the all-in-one to retry receiving the fax.

Try a different phone cord.

Plug the all-in-one phone cord into a jack
for another phone line.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

No paper pickup

to cont.

The all-in-one has failed to pick up a piece
of media.

Verify that the media was inserted far
enough into the input tray. In tray 2
(HP LaserJet 3390/3392 all-in-one), verify
that the paper-length guide is in the correct
position for the media size that you are
using.

Reload the media in the input tray and
press

to continue the job.

If the error persists, contact HP Customer
Care. See

HP Customer Care

or the

support flyer that came in the all-in-one box.

Page too complex

to cont.

The all-in-one could not print the current
page because of its complexity.

Press

to clear the message.

Allow the all-in-one to finish the job, or
press

Cancel

to cancel the job.

Paper jam in (area)

The all-in-one has detected a jam in one of
the following areas: tray 1, tray 2, optional
tray 3, the registration area, or the fuser.

Clear the jam from the area indicated on
the all-in-one control panel, and then follow
the control panel instructions. See

Clearing

jams

.

Scanner reserved for PC scan

A computer is using the all-in-one to create
a scan.

Wait until the computer scan has finished,
or cancel the scan from the computer
software, or press

Cancel

.

Scanning error Cannot connect

The all-in-one cannot transmit scan
information to a computer.

Verify that the connection cable is not loose
or damaged. Replace the cable if
necessary, and try the scan again.

Table 13-1

Alert and warning messages (continued)

328

Chapter 13 Troubleshooting

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Control panel message

Description

Recommended action

Settings cleared

The all-in-one has cleared job settings.

Re-enter any appropriate job settings.

Unauthorized supply in use/
Unauthorized black (to accept press [

]

A new supply has been installed that is not
made by HP. This message is shown until
an HP supply is installed or

is pressed.

If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183. Service or repairs that are
required as a result of using non-
HP supplies is not covered under
HP warranty.

To continue printing, press

. The first

pending job will be cancelled.

Table 13-1

Alert and warning messages (continued)

ENWW

Control-panel messages

329