Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes
include the following events:
●
The input trays are loaded improperly or overfilled, or the media guides are not set properly.
●
Media is added to or removed from an input tray during a print job or an input tray is removed
from the all-in-one during a print job.
●
The cartridge door is opened during a print job.
●
Too many sheets have accumulated in an output area, or sheets are blocking an output area.
●
The print media that is being used does not meet HP specifications. See
Media specifications
.
●
The media is damaged or has foreign objects attached to it, such as staples or paper clips.
●
The environment in which the print media was stored is too humid or too dry. See
Printing and
storage environment
.