HP Customer Care
Online Services
For 24-hour access to updated HP all-in-one-specific software, product information, and support
information using an Internet connection, go to the appropriate Web site.
●
HP LaserJet 3050 all-in-one printer, fax, copier, scanner:
www.hp.com/support/lj3050
●
HP LaserJet 3052 all-in-one printer, scanner, copier:
www.hp.com/support/lj3052
●
HP LaserJet 3055 all-in-one printer, fax, copier, scanner:
www.hp.com/support/lj3055
●
HP LaserJet 3390 all-in-one printer, fax, copier, scanner:
www.hp.com/support/lj3390
●
HP LaserJet 3392 all-in-one printer, fax, copier, scanner:
www.hp.com/support/lj3392
Go to
www.hp.com/support/net_printing
for information about the HP Jetdirect external print server.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for
desktop computing and printing products. Go to
http://instantsupport.hp.com
.
Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the all-in-one, or visit
www.hp.com
and click Contact
HP. Before calling HP, have the following information ready: the product name and serial number,
the date of purchase, and a description of the problem.
HP direct ordering for accessories or supplies
●
United States:
www.hp.com/sbso/product/supplies
.
●
Canada:
www.hp.ca/catalog/supplies
●
Europe:
www.hp.com/supplies
●
Asia-Pacific:
www.hp.com/paper/
To order genuine HP parts or accessories, go to the HP Parts Store at
www.hp.com/buy/parts
(U.S.
and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region.
See the flyer that shipped in the box with the all-in-one.
HP service agreements
374
Appendix B Service and support
ENWW
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
HP service information
HP's customer self-repair programs offer our North American customers the fastest service under
either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so
that you can replace them. Using this program, you can replace parts at your own convenience.
Customer self-repair
The HP ToolboxFX
To check the all-in-one status and settings and view troubleshooting information and online
documentation, use the HP ToolboxFX. You must have performed a complete software installation in
order to use the HP ToolboxFX. See
Software installation
.
HP support and information for Macintosh computers
Go to
www.hp.com/go/macosx
for Macintosh OS X support information and HP subscription service
for driver updates.
Go to
www.hp.com/go/mac-connect
for products that are designed specifically for the Macintosh user.